Please make sure that you read this section as these are the conditions that you agree to when you book.
1. Contract:
No contract shall exist between the client or persons on whose behalf the booking form is made and AdventureYogi until a booking form has been received with a deposit of 30% minimum or full payment as applicable and our confirmation invoice has been issued. All clients are subject to these conditions whether they have signed our booking form or not. We reserve the right to refuse to accept bookings in our absolute discretion, without stating the reason for doing so.
2. Payments:
The balance of monies due from the customer must reach the AdventureYogi office 8 weeks before departure. All financial transactions, tour administration, information distribution, and ticketing will be done through the group leader on the retreat or holiday. Once confirmation is dispatched, your contract is made with AdventureYogi and the deposit is non-refundable. Deposits may be claimable on your insurance, subject to terms. If we do not receive a payment within the agreed timeframe, AdventureYogi reserve the right to cancel your space.
3. Pricing:
Should our costs increase due to currency fluctuation AdventureYogi reserves the right to surcharge on the following items: government action, currency, aircraft fuel, over-flying charges, airport charges. Even in such an event, we will absorb an amount equivalent to 2% of the holiday price excluding amendment charges. No surcharge will exceed 10% of your holiday price, excluding amendment charges and no surcharge will be made within 30 days of departure, except on bookings within 30 days where any surcharge would be shown on your invoice €1.2 to equal £1.00.
4. Alterations to your holiday by the company:
It is unlikely that we will have to make any changes to your holiday, but occasionally changes may be made, which we reserve the right to do at any time. Changes can include venue alteration, teacher, chef, your room booking which may affect price and activities (this is not an exhaustive list). If we do have to amend your holiday it will be due to circumstances outside of our control and we will advise you at the earliest possible date. If you decide to cancel your booking after this point the cancellation fees in section 6. Cancellation of Holiday will apply
5. Amendment Fees:
AdventureYogi reserves the right to charge £25 per alteration, should you wish to change your original booking subject to the following conditions. Amendments include: changing number of guests (reduction or addition), retreat location, retreat date change and guest details (this is not an exhaustive list and there may be other amendments which incur a £25 administration fee).
For UK Retreats:
Requests for amendments must be made at least 6 weeks before the start date of the retreat.
For Retreats outside of the UK:
Requests for amendments must be made at least 12 weeks before the start date of the retreat.
If we are unable to make alterations as you requested (for example due to other retreat being booked up, or we are unable to sell your space) and you do not wish to continue with the booking then our cancellation charges apply.
6. Cancellation of Holiday:
CoronaVirus Cancellation Policy Updated June 11th 2020
If you book from June 11th onwards up until May 2021, if your retreat or holiday has been cancelled by AdventureYogi Ltd due to the coronavirus pandemic flare-up, you will receive the choice of a refund, a holiday voucher to be used at any time in the future, or you can choose a specific retreat of your choice. If you need to cancel for any other reason the terms of our cancellation policy above still apply.
In the situation that you have coronavirus prior to the retreat and so can’t attend, we will either offer a holiday voucher or to move your booking to another retreat of the same cost (and if more you will have to pay the difference) after we have seen a doctors letter to say that you have it. If we don’t see a doctors letter then our usual terms apply (see below our cancellation by customer).
Normal Cancellation Policy
AdventureYogi reserves the right in any circumstance to cancel your holiday or retreat. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday or retreat price. In the circumstance of Force Majeure, which is due to unusual and unforeseeable circumstances beyond the control of AdventureYogi Ltd there is no refund/compensation entitlement and AdventureYogi Ltd will direct you to your travel insurers. Please check with your travel insurance provider prior to your holiday to see what your entitlement is with regards to this.
In other circumstances where we are unable to provide the holiday or retreat you have booked, we will return to you all monies paid, or offer you an alternative holiday or retreat of similar standards and if the cancellation occurs within 12 weeks of departure, compensation on a similar scale to that shown in the Cancellation section.
Cancellation by customer: Any booking cancellation must be made in writing to AdventureYogi without any due delay. The deposit is 30% and is non-refundable. In this event the following cancellation charges will apply: More than 56 days before the first day of your retreat – deposit only; more than 35 days – 60% of the total; more than 21 days – 80% of the total; 21 days or less – 100% of the total. If cancellation of a party member results in under-occupancy of a room, apartment or chalet, those remaining must pay the appropriate empty bed charge.
7. Health Requirements:
Currently, there are no health or vaccination requirements for Britons visiting our destinations. We recommend that each client obtains travel insurance prior to their holiday, but also to visit the FCO Website for specific requirements to each country.
8. Visa, Passports & Baggage:
At some of the locations that AdventureYogi Ltd use British subjects need a visa and a valid passport. Clients are responsible at all times for their own personal documents, baggage and equipment, whether hired or not.
Our contract with you is deemed to be made at the offices of AdventureYogi Ltd, 44b Church Rd, Hove. BN3 2FN. All our conditions are subject to British Law.
9. General:
AdventureYogi Ltd retreats and holidays start and finish where stated on your invoice. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused. AdventureYogi Ltd will endeavour at all times to maintain their carrier’s schedule, but there may be delays due to circumstances beyond the control of the carrier or AdventureYogi Ltd. Examples of such delays can be caused by bad weather conditions, strikes or road traffic conditions. AdventureYogi Ltd will not be liable for any loss or damage arising from delays whatever the cause. All clients are bound by the conditions of carriage of all airline, coach companies and other suppliers of transport, accommodation and services which go to make up the holiday.
These conditions are subject to international agreements between countries and copies may be made available upon request. No representative is authorised to make or promise refunds and no such promise will be accepted by AdventureYogi Ltd. All clients undertake not to damage their accommodation, and to abide by local regulations (especially in relation to noise). Clients are liable for the cost of any damage to and AdventureYogi Ltd shall be entitled to recover costs from the clients if necessary before homeward transfer. The group leader shall be liable in the first instance for any claims against the party. AdventureYogi Ltd has the right to terminate a holiday or retreat if a client is harming the reputation of AdventureYogi Ltd or causes offence to other clients, owners of AdventureYogi Ltd or to representatives of AdventureYogi Ltd, AdventureYogi Ltd will have no further contractual obligations to the client. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to offend other passengers, our responsibility for your holiday ceases and no refund or compensation will be paid.
10. Ski Guiding:
AdventureYogi ski guides are unqualified snowboarders/ skiers whose job it is to ensure you get the most from your time on the slopes. They will help enter those for ski school, arrange lunch rendezvous times and ride with the clients on a restricted basis. We must adhere to local laws and stress that clients ride with our hosts at their own risk. Due to the nature of snowboarding, we may not be able to offer this service should one of our hosts be injured or suffering from illness.
11. Airport transfers:
It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight or train, which may require additional waiting time at your airport or resort. Sometimes our airport transfers are contracted to a specialist local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation. Airport transfers incur an extra charge.
In-resort minibus service: AdventureYogi Ltd sometimes provide free transportation service in resort for your convenience, the use of this service is taken entirely at your own risk and AdventureYogi Ltd take no responsibility for death or personal injury caused through the use of this service. Please note that the use of the vehicle is provided free of charge and does not form part of the holiday cost. In the event of bad weather, breakdown, illness, accident, AdventureYogi Ltd cannot guarantee that the resort vehicles will be available to transport guests around the resort. Minibuses are usually 8 passenger seaters (can include other vehicle types).
12. Liability:
AdventureYogi Ltd accepts responsibility for ensuring the holiday or retreat you book with us is as described on the website and the services and excursions offered by AdventureYogi Ltd reach a reasonable standard. If any part of the package is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday or retreat. AdventureYogi Ltd is not liable for services that incur an extra cost on the holiday such as ski school, surf school or any other activities pursued by yourself.
AdventureYogi Ltd accepts responsibility for the acts or omissions of our employees; agents and suppliers save where they lead to death, injury, or illness. In respect of the coach or carrier, our liability in all cases shall be limited in the manner provided by the International Convention.
13. Lost & Stolen Property:
AdventureYogi Ltd will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst AdventureYogi Ltd will endeavour to ensure the security of guests’ personal possessions, AdventureYogi Ltd cannot guarantee it. It is up to the group leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items. All clients should ensure their health and possessions are covered by personal travel insurance.
If any client suffers death, illness or injury whilst overseas arising out of activities which did not form part of the Foreign Inclusive Holiday Arrangement or excursion arranged through us we shall, at our discretion, offer advice guidance and assistance to help you in resolving any claim you may have against a third party, providing we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained in writing prior to commencement of the proceedings and be subject to you undertaking to assign any costs recovered or any benefits under an appropriate insurance policy to ourselves.
Our cost in respect of the above on behalf of you and your party shall not exceed £5,000 in total.
14. Complaints:
If you wish to make a complaint or claim whilst staying with AdventureYogi Ltd you must report it to the relevant supplier of the problem in question and to our resort representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period. Once we have received your complaint by email after the matter has tried to be resolved on retreat by communicating with the retreats staff, we will commence our complaints procedure.
Complaints procedure: Once we have received your written complaint by email or letter, we will then begin to look into the issues raised by you. This may take up to 2 weeks whilst we are contacting all relevant retreat staff and suppliers to discuss the issues raised. We will then reply to you via email with our response.
15. Website:
All of the information on the website attempts to be accurate and correct at all times. Due to the nature of the work AdventureYogi Ltd does, the website content is subject to change.
Special offers and discounts: AdventureYogi Ltd has a number of promotional special offers and discounts on at any one time, however, you are only entitled to one at any time and AdventureYogi Ltd will offer you the best discount or special offer available to you.
16. Vouchers:
Vouchers are only redeemable against AdventureYogi Ltd retreats or holidays. AdventureYogi Ltd lists a number of other holidays or retreats by alternative providers, however, the vouchers are not valid for these. The vouchers once bought are non–refundable.
17. Booking process:
AdventureYogi Ltd asks for a minimum of 30% deposit paid by the online booking system woo commerce on the website or over the phone by credit or debit card on booking. AdventureYogi Ltd cannot confirm your booking until the minimum amount of 30% has been paid. AdventureYogi ltd will follow up with the booking form and invoice for the final amount to be paid within 8 weeks of departure.
18. Privacy Policy:
Please see our privacy policy here
19. Competition Winners:
Competition prizes are not exchangeable or refundable and should be redeemed only by the named competition winner.
If you require clarity on any of the above please contact [email protected] for further advice.